All Sales (including Pre-orders) are Final. One of the ways that we are able to provide competitive prices and free shipping on many orders is by ensuring our order accuracy and by making smart inventory purchases on our end.
We understand that sometimes orders are placed by mistake, whether you purchased the wrong quantity of something, used the wrong payment method, etc. Because we ship out items very quickly in most cases we can only accommodate a short cancellation period. We prefer if you can contact us to cancel the order immediately before we pull it off the shelf and pay for postage. For orders that do not contain a pre-ordered item we require SAME DAY cancellation. For orders that contain a pre-ordered item you have 48 hours from the time the order is submitted to cancel it.
If you have any questions before placing an order or a pre-order through our store, you can always contact us for any question at support@waywardcitygames.com
Preorders
When you make a purchase that it s pre-sale or a pre-order of an item, we are not able to ship that item to you until the manufacturer allows us to mail it out. Please check each individual item for the estimated release date for it before placing your order. Please note that we are not in control of the official release dates as a retailer, and these sometimes change due to manufacturer issues, distribution or supply chain problems, etc. They are based on actual dates provided to us either directly by the product manufacturer or our designated distributor.
Orders that contain multiple items with a preorder will be subject to a hold until the last release date of any preordered items. If you place an order containing currently available products AND preorder items we will not ship your currently available items until your preorder is ready. If you would like your currently available items sooner, just place separate orders so we can calculate shipping properly and send out your available items right away.
Wrong Item
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Refunds only apply if we shipped you the incorrect item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Shopify Payments can take approximately 7-10 business days to process, depending on your financial institution. This timeframe is completely outside of our control as a retailer. Please remember it can take some time for your bank or credit card company to process and post the refund too.
No Guarantees of Future Value
We make no guarantee or claims about the future value of any items sold. With collectibles in particular, these markets can fluctuate up and down in price, and Wayward City Games does not make any predictions or claims or any future value. By purchasing an item through our store, you are in agreement that the terms of that purchase (including final price) are fair, and that you understand that the value may change up or down at a later date. Market prices are outside of our control, and we cannot be held liable for any positive or negative fluctuations in the market.
Only Purchase What You Can Afford
Please make responsible purchases. Do not buy more than you can afford at the time of purchase, and do not commit to buy something that you do not have the ability to pay for. We do not recommend purchasing more than you need. We hate to see when people purchase large quantities of items based on speculation, or based on using future earnings to cover the cost of. In the end, we are selling toys, books, games, and things that are for entertainment purposes only. We are not selling investments, or any goods that are meant for re-sale or re-distribution.
USPS Insurance on Domestic Orders
If you would like to have your package insured by the USPS it is YOUR responsibility to pay for the insurance. We have included this option at checkout called either "First Class with Insurance" for items that do not qualify for our Free Standard Shipping, or "Add Insurance to Free Shipping" for those that wish to insure the packages that qualify for our Free Standard Shipping. The fees are calculated based on the item's values in your purchase and the price that USPS charges for those insurance rates. If you DO NOT choose to insure your package, we do not arbitrarily add it to any orders that we mail out.
USPS or other carrier claims for lost, stolen, or damaged packages
It is YOUR responsibility to file a claim with USPS or the other applicable carrier if your package has been lost, stolen, or damaged. If the package says it was delivered but it never showed up, your local carrier needs to investigate where they placed the package and correct their mistake. If the package was stolen, that means that a crime occurred (crimes are not a Customer Service issue, they are a legal matter), and you need to report crimes like that to your local law enforcement as well as your mail carrier. If you are the victim of a crime, YOU have to open the case yourself, we cannot advocate for you. If the package was damaged during shipping, please photograph the package before opening it, and retain all packaging until the postal carrier has closed its case on your claim. It is your responsibility to open a claim with the mail carrier since you are the one in possession of the damaged product and you have all of the applicable evidence.
You can file your claim with USPS here: https://www.usps.com/help/claims.htm
Mail and Wire Fraud Will Be Prosecuted
Attempting to use mail as a means to commit fraud or scheming to defraud a person or business is a felony in the United States with a 10 year statute of limitations according to the Department of Justice 9.43-000. Attempts to defraud our business or our customers will result in all evidence and materials being turned over to the investigating parties. DON'T DO IT, it is not worth it.
